Frequently Asked Questions
Sweet answers to your sugary questions.
How do you ensure the candy stays fresh during shipping?
All our candies are heat-sealed in food-grade packaging and stored in a climate-controlled warehouse. During summer months, we include insulated liners and cold packs for melt-prone items like chocolate.
Do you offer sugar-free or vegan options?
Yes! We have dedicated collections for sugar-free, vegan, gluten-free, and gelatin-free treats. You can use our sidebar filters to shop by dietary preference.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on opened candy. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while expedited options are available at checkout if you need your sweets sooner.
Can I place a bulk order for a party or wedding?
Absolutely! We offer bulk bags and wholesale pricing for events. Please visit our 'Bulk Candy' page or contact our support team for custom color-coordinated candy buffet requests.
Is your facility nut-free?
While we offer many products without nut ingredients, our facility processes various snacks that may contain peanuts or tree nuts. Please check the specific allergen warnings on each product page.