Returns & Exchanges

Due to the perishable nature of our products, CandyStore accepts returns on unopened, non-perishable items within 14 days of delivery to ensure the highest safety and quality standards. If you receive a damaged or incorrect treats order, please contact our sweet support team immediately for a full replacement.

Return Process

• 1.
  Contact Support

  Email our team with your order number and a photo of the items you wish to return or report as damaged.

• 2.
  Approval Review

  Our team will review your request within 24 hours to ensure it meets our food safety and quality guidelines for returns.

• 3.
  Ship the Sweets

  Once approved, pack the unopened items securely and use the provided prepaid shipping label to send them back to our warehouse.

• 4.
  Receive Refund

  After we inspect the returned goods, a refund will be processed to your original payment method within 5-7 business days.